“Information is a key tool for parents and carers, providing options and possibilities that might otherwise remain unknown and therefore inaccessible. High quality information services that reach out to parents and carers are key to making these possibilities a reality.”

“I was keen for Surrey Family Information Service to complete the FFQA including the new SEND standards for three main reasons: to confirm the quality of our current working practices, to identify our strengths and areas for development, and to help strategic leaders see the full potential for FIS in terms of Early Help and the SEND Local Offer."

"I would thoroughly recommend the Families First Quality Award as a way to pinpoint and evaluate your current offer to parents. I have found it to be a rewarding process which enables you to improve areas highlighted and bring about change.”

"Our school continues to be a family friendly environment where everyone is welcomed and valued.  The networking of parents and joining of the community has had a positive affect on school life and the children by connecting families to share experiences and help each other."

“Gaining the Award has been an incredibly useful experience allowing us to audit what we are doing well and to highlight areas where we need to make improvements to our practice to reach all parents, including those who are harder to reach. We would highly recommend taking part in obtaining the Award as the process is perfect to establishing ‘next steps’ to take to improve on practice”

"Our families feel they have been recognised and valued for the important job they do with their children. The school has been recognised for supporting families and involving them in the work we do. FFQA has boosted families confidence in the school and confirmed to them that they are an important part of the education process. This will have a lasting effect on the children.”

"FFQA has been a very positive way to celebrate the amazing work we do to support families. The online portfolio has been very easy to use and evidence, the support from our assessor Tim has been great. The whole process really hasn't taken much time. The impact of completing the programme has been excellent. We’ve been able to use it as evidence in our SEF form and for Ofsted.”